Refund Policy
Last updated July 29, 2026
The short version
You have 30 days from delivery to change your mind. If the arm guard does not fit your forearm, is not what you expected, or you simply do not want it, email us and you will get your money back. We are not going to argue with you about the reason.
The 30-day window
The window runs from the day your order is delivered, not the day you ordered. Contact us within those 30 days to start a return. Requests made after 30 days are at our discretion, and in practice we are reasonable about a few days either side.
Condition
We accept returns of guards that have been tried on and even shot with. This is protective equipment and you cannot tell whether it fits without wearing it, so a policy demanding unopened packaging would be pointless.
What we cannot accept is a guard that has been deliberately damaged, modified, cut down, or written on. Normal marks from use are fine.
How to start a return
Email [email protected] with your order number and one line about what went wrong. You will get a reply within 24 hours on business days with the return address and instructions.
Do not send anything back before contacting us. Parcels that arrive without a reference are difficult to match to an order and slow your refund down.
Return shipping
If the guard arrived damaged, faulty, or is not the item you ordered, we cover return shipping, and in most cases we will not ask you to send it back at all. A photograph is usually enough.
If you are returning it because you changed your mind or it does not fit, you cover the cost of sending it back. Use a tracked service, because a parcel that never arrives cannot be refunded.
Damaged or faulty on arrival
Send a photograph with your order number. We will send a replacement or refund you in full, your choice, without requiring a return first. This applies to torn straps, broken buckles, split stitching and transit damage.
How long a refund takes
Once your return is received and checked, or once we have agreed a refund from a photograph, the refund is issued to the original payment method within 2 business days. Your bank or card issuer then takes a further 5 to 10 business days to post it to your account, which is outside our control.
You will receive an email confirmation at the moment we issue it, so you do not need to wonder whether it has happened.
Cancelling before dispatch
If you email us before your order has been dispatched, which is normally within 1 to 2 business days of ordering, we will cancel and refund it in full immediately. After dispatch, treat it as a return.
A note on fit specifically
Fit is the single most common reason a customer would want to return this guard, and we would rather prevent the return than process it. The size guide gives you a two-minute measuring method, and the reviews page is honest about the two buyers who found the guard smaller than they expected. Please read both before ordering. The guarantee is there either way.
Contact
Fletchguard is published by Animouf LLC, registered in Wyoming, USA. Refund questions go to [email protected].